WE ARE NOT RESPONSIBLE FOR HEAT-RELATED ISSUES. WE OFFER ICE-PACKS AS ONE OF OUR SHIPPING OPTIONS. PLEASE SELECT THAT OPTION SHOULD YOU THINK THAT THERE COULD BE HEAT-RELATED ISSUES.
Stress Free Shipping
At Primal Wine we like to be transparent about everything we do. When it comes to buying products online, shipping is the most important aspect, and that’s why we take great care in shipping and handling your order using only 100% recycled packaging material. We don't ship to: LA, KS, MS, AL, WI, KY, NH, UT, SD, MI, AR.
If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of a re-shipping fee, which will be determined based on quantity and shipping address. Shipping wine is extremely expensive, we are sorry about this, but we have no other choice. Please make sure there's always someone at the address you enter as your shipping address.
Canceling an Order
If you'd like to cancel an order after it's been shipped, we can do so upon payment of a small cancelling fee – the amount depends on how big the order is. Carriers charge us a lot of money to recall a package en-route.
Important Compliance Requirements
UPS and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older.
Important COVID Update
UPS and FedEx declared that in order to protect their workers and customers, they no longer require a signature on delivery. This does not mean they will drop a wine box at your door. UPS delivery workers will make sure the person receiving the wine is 21 years or older, and will ask for his/her name - only then do they deliver the package.
Shipping Rates and Options
An important premise: wine bottles are heavy – about 3 pounds each – and shipping is expensive! Primal Wine is not backed by venture capital money – we proudly are a mom and pop independent online store – and we must charge shipping on all orders under a certain amount, otherwise we wouldn’t be in business. However, we try our best to offer you very competitive shipping rates and frequent free shipping discount. Please subscribe to our newsletter to stay in the loop!
If you are not satisfied with your purchase, please contact us via e-mail at firstname.lastname@example.org between 9 am and 5 pm Pacific Standard Time, Monday through Sunday, we would like to understand and try to solve your concerns. Returning wine is not allowed by law, and so we might make arrangements for a refund if appropriate