At Primal Wine, we like to be transparent about everything we do. When it comes to buying products online, shipping is the most important aspect, and that’s why we take great care in shipping and handling your order using only 100% recycled packaging material.
If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of a $20 re-shipping fee. Shipping wine is extremely expensive, we are sorry about this, but we have no other choice. Please make sure there's always someone at the address you enter as your shipping address.
If you'd like to re-route a package after it's been shipped, we can do so upon payment of a $20 re-routing fee. We cannot re-route a package across state borders.
UPS and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older.
UPS and FedEx declared that in order to protect their workers and customers, they no longer require a signature on delivery. This does not mean they will drop a wine box at your door. UPS delivery workers will make sure the person receiving the wine is 21 years or older, and will ask for his/her name - only then do they deliver the package.
An important premise: wine bottles are heavy – about 3 pounds each – and shipping is expensive!
Primal Wine is not backed by venture capital money – we proudly are a mom and pop independent online store – and we must charge shipping on all orders, otherwise, we wouldn’t be in business.
However, we try our best to offer you very competitive shipping rates.
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. Please track your package using the tracking service.
4. The carrier will attempt delivery a maximum of 3 times. After 3 delivery attempts, your package will be sent back to our warehouse.**
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the carrier depot by the stated deadline, the shipping fee will not be refunded to the customer.
If you are not satisfied with your purchase, please contact us at (424) 414-2040 or via e-mail at firstname.lastname@example.org between 9 am and 5 pm Pacific Standard Time, Monday through Sunday, we would like to understand and try to solve your concerns.
We may make arrangements for a return and refund if appropriate, and only after we receive unopened products back to our warehouse.