At Primal Wine, we like to be transparent about everything we do. When it comes to buying products online, shipping is the most important aspect, and that’s why we take great care in shipping and handling your order using only 100% recycled packaging material.
An important premise: wine bottles are heavy – about 3 pounds each – and shipping is expensive!
Primal Wine is not backed by venture capital money – we proudly are a mom and pop independent online store – and we must charge shipping on all orders, otherwise, we wouldn’t be in business.
However, we try our best to offer you very competitive shipping rates.
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your UPS tracking information.
3. Please track your package using the UPS tracking service. Someone 21+ years of age MUST be present to sign for the package upon delivery – no exceptions!
4. UPS will attempt delivery a maximum of 4 times. After 4 delivery attempts, your package will be sent back to our warehouse.** If you’d like to change the delivery address or prefer to pick up the package at the nearest UPS depot, you can do so on the UPS tracking service website.
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
**If delivery is attempted 4 times with no success or if you fail to retrieve your package at the UPS depot by the stated deadline, the shipping fee will not be refunded to the customer.
If you are not satisfied with your purchase, please contact us at (424) 414-2040 or via e-mail at firstname.lastname@example.org between 9 am and 5 pm Pacific Standard Time, Monday through Sunday, we would like to understand and try to solve your concerns.
We may make arrangements for a return and refund if appropriate, and only after we receive unopened products back to our warehouse.