Frequently asked question
● Register at this link using the email address associated with your subscription
● Once registered, log in at this link using the email address associated with your subscription
● Select the "manage subscriptions" tab
● Edit your subscription preferences
We will process and ship your order in 2-3 business days, you will receive a shipping confirmation email with tracking as soon as the Carrier scans the shipping label.
Ground shipping time depends on location, here's a breakdown:
West Coast: 1-2 business days
Midwest: 3-4 business days
East Coast: 5 business days
Process time is not shipping time. Shipping time starts from the days successive to the day of shipping, after the order has been processed.
See here our shipping policy.
Signature on delivery is mandatory for wine deliveries. Please make sure someone is at the shipping address to sign for the package.
If applicable, please consider delivering the package to a business address to ensure someone is available to sign for the package.
We also have the option of delivering the package to a Carrier's store for pickup. Please reach out to us to coordinate.
Carrier will try to delivery a package up to three times before returning the package to us.
See here our shipping policy.
If you miss a delivery and a package gets returned to us we have two options:
1) Reship the package right away: due to the very high cost of shipping and returns, we must charge a re-shipping fee to be determined based on package size and shipping destination.
2) Consolidate the returned package with your next order: this option is free of charge and it's the most popular option.
See here our shipping policy.
Joining one of Primal's Natural Wine Clubs offers a variety of benefits:
- Exclusive access: our natural wine club provides access to limited-edition bottles or wines that aren't widely available in stores. This means you can try unique, small-batch wines, often sourced directly from producers.
- Convenience: Wine clubs eliminate the need to search for hard-to-find wines by delivering curated selections right to your door. You can customize your shipments based on preferences such as reds, whites, mixed, sparkling, and orange selections.
- Educational Experience: Primal Natural Wine Clubs include detailed tasting notes and background information on each bottle, helping you deepen your understanding of natural wines and their unique production processes. We also include a recipe of the month.
- Cost Savings: Primal Natural Wine Clubs are cheaper than a bottle shop purchase of the same bottles included in the box. On average, clubs are 7-10% cheaper. In addition, we offer a lifetime 10% discount on any additional purchase made on Primal Wine.
This is what we offer now, and that's the best we can do. But we are always open to suggestions and love to hear what you think we could do to improve our Primal Natural Wine Clubs. Don't hesitate to contact us with any feedback.