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At Primal Wine, we like to be transparent about everything we do. When it comes to buying products online, shipping is the most important aspect, and that’s why we take great care in shipping and handling your order using only 100% recycled packaging material.
FedEx and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older. Someone must be at the address to receive the package, carriers don't just drop a package and leave. They must ensure the person receiving the wine is 21 or older.
If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of a re-shipping fee to be determined based on shipping address and number of bottles. Shipping wine is extremely expensive, we are sorry about this, but we have no other choice. Please make sure there's always someone at the address you enter as your shipping address.
If you'd like to receive a refund for a package that was returned to us after FedEx made three delivery attempts, we can do that but we must keep a $20 refund fee; FedEx charges us a lot of money for returns, unfortunately, I can't stress this enough.
If you'd like to re-route a package after it's been shipped, we can do so upon payment of a $25 re-routing fee. We cannot re-route a package across state borders. For any change of address, please contact us as soon as possible, ideally within 1-2 days from placing the order or we cannot guarantee we'll be able to reroute or change your order's shipping address.
If you'd like to cancel an order after it's been shipped, we can do so upon payment of a small cancelling fee – the amount depends on how big the order is. Carriers charge us a lot of money to recall a package en-route.
WE ARE NOT RESPONSIBLE FOR HEAT-RELATED ISSUES. WE OFFER ICE-PACKS AS ONE OF OUR SHIPPING OPTIONS. PLEASE SELECT THAT OPTION SHOULD YOU THINK THAT THERE COULD BE HEAT-RELATED ISSUES.
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. Please track your package using the tracking service.
4. The carrier will attempt delivery a maximum of 3 times. After 3 delivery attempts, your package will be sent back to our warehouse.**
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the carrier depot by the stated deadline, the shipping fee will not be refunded to the customer.
If you are not satisfied with your purchase, please contact us at (424) 414-2040 or via e-mail at firstname.lastname@example.org between 9 am and 5 pm Pacific Standard Time, Monday through Sunday, we would like to understand and try to solve your concerns. We can offer refunds only as store credit.
Natural winemaking has become a movement akin to a revolution, a nemesis to the industrialization and homogenization of wine in the past three decades. Natural wine producers are at the forefront of this movement, rejecting industrial winemaking techniques and the excessive use of pesticides, fungicides, herbicides or fertilizers in the vineyard. Perhaps even more importantly, natural wine should be seen as an agricultural product where farming is and essential part. Farming conditions, labor rights, sustainability, and ethical practises across the supply chain are now at the center of the discourse on natural wine.
Natural wine is probably the most fascinating wine on the market. Discovering natural wines is made even more exciting by the fact that each vintage is different and has a different flavor. The non-interventionist, hands-off winemaking approach, along with organic and biodynamic best practices in the vineyards, gives wines of unique character. Make sure you read the cards below and if you'd like to go more in-depth, click on the "Read More" links. We hope you enjoy learning about natural wine!
Natural wine is a type of wine made in small batches from hand-harvested organic or biodynamic grapes with minimal intervention in the cellar. No industrial yeast is added to trigger fermentation or add a particular flavor to a natural wine; the fermentation process is not controlled with temperature-control devices. Read More...
Biodynamic wine is wine made with grapes farmed biodynamically. Biodynamic farming is a holistic approach to farming, which conceives the farm as a living organism and is based on anthroposophy, a philosophy founded in the early 1920s by the Austrian philosopher and scientist Dr. Rudolf Steiner. Read More...
Organic wine is wine made with grapes farmed organically - in the United States, no added sulfites are allowed. Organic farming is a type of farming alternative to conventional farming and similar to biodynamic farming, which focuses on sustainability. Organic farmers don’t use fertilizers, pesticides, herbicides, etc. Read More...
Vegan wine is wine made without using animal products during the fining phase of the clarification process. Before wine is bottled it is usually clarified and filtered in order to separate and remove solid matter from liquid matter. This can be achieved using fining agents derived from animals, such as egg whites and casein. Read More...
Low-sulfites wine is a type of wine with a lower sulfur dioxide content than conventionally made wines, where little or no sulfur dioxide is added to the wine. This does not mean that the wine is without sulfites. During fermentation a small quantity of sulfur dioxide is released into the wine as a form of natural preservative. Read More...
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