Frequently Asked Questions
What is the difference between Primal Wine Club and Primal Wine Club Plus?
The average retail cost of bottles included in Primal Wine Club Plus is higher. It is in the $30-45 range, with an average of at least $37. Furthermore, whenever we get extremely exclusive drops, such as for example Anders Frederik Steen – we get 2-3 cases per year – Wine Club Plus members will get first dibs for add-ons.
What are the perks of becoming a member?
Free shipping on any additional bottle of wine purchased from our a la carte bottle shop (please contact us to arrange this), first dibs on our newest and most coveted arrivals, as mentioned.
What do I get?
With each shipment, you will receive a customized selection of natural wines from different producers. All the natural wines you get are also available for purchase on our bottle shop so you can check each wine's characteristics and read about the producer. We also include wine and producer profiles with tasting notes and a recipe in each box.
When do I get charged?
You will be charged when you sign up and then you will be charged every month, on the same day you signed up. For example, if you sign up on May 4, you will get charged for your second shipment on June 4, and so forth.
When will my order ship?
For new and existing subscribers, we ship on the 15th of each month for all orders placed between the 1st and the 15th of the month; we ship on the 30th of each month for all orders placed between the 15th and the 30th of the month. We are open to custom scheduling your shipment, please do get in touch should you wish to do so!
Do I have to be at home to receive the wine?
Yes, it is mandated by law that someone 21 years or older must be at the delivery address and receive the wine. Carriers will not drop a package full of wine at your doorstep and leave, someone must be present. This is very important, and it is mandated by the law.
Can I cancel anytime?
Yes, absolutely. You can cancel anytime with no penalty through your personal subscription manager. Please make sure you create an account upon completing the purchase, you will be able to log in and manage your subscription as well as all other orders, should you also buy wine a la carte. You can always contact us at email@example.com.